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Hotel Vermont

COVID-19 UPDATES FROM HOTEL VERMONT

Friends of Hotel Vermont,

We have been so humbled and moved by the support and well wishes we have received during this challenging and unprecedented time. Our team at Hotel Vermont is thinking of you, and we hope that wherever you are, you are safe, healthy, and surrounded by the people you love.

As many of you know, our industry has been severely affected by this public health crisis. We are currently navigating our new reality which includes the updated directive of Governor Phil Scott allowing some in-state travel starting May 22nd. At this time, we are accepting new reservations for stays starting June 15th and after. We are, however, hopeful that this date may be moved forward.

We are canceling all reservations through May 31st, 2020. If you have any questions please don’t hesitate to reach out to our team at 802.651.0080 or stay@hotelvt.com.

If you are currently residing in Vermont, or have met the 14 day quarantine
requirement inside of Vermont, you are able to travel and stay at hotels within the
state starting May 22nd. While Hotel Vermont will not open until June 15th, we
encourage you to visit Burlington and stay at our sister property the Courtyard by
Marriott Burlington Harbor Hotel, immediately adjacent to Hotel Vermont.
Please find below answers to most asked questions including those related to
making changes to reservations when needed.

We are taking this time to practice gratitude. To check in on our guests and valued team members, and to connect (from afar) with our resilient and strong Burlington and Vermont community.

Our team of hospitality professionals cannot wait to re-open our doors and welcome you back. When that time comes, we look forward to being a safe place to gather and celebrate the power of resilience and deep human connection.

We are all in this together and we are here for you.

Be well,
Hotel Vermont

COVID 19 – PREVENTIVE MEASURES and FREQUENTLY ASKED
QUESTIONS

Once the hotel opens, we promise you will be in good hands. The safety and well being of our guests and our team is our number one priority. We will follow strict guidelines from the VermontDepartment of Health, the CDC, VOSHA and guidelines provided by the American Hotel and Lodging Association’s “Stay Safe” program which exceed those of all three referenced agencies and underwritten by industry leaders in the hotel industry.

We thank and very much appreciate our guests for supporting us in following
these guidelines for the health and safety of yourself, our team, and our
community.

We are acutely aware that these guidelines do not always agree with our
standards of caring and personal hospitality but we can assure you that behind
all of this lives the spirit of people who are fully dedicated to, and motivated by,
your wellbeing and a relaxing experience. So, don’t be afraid to ask! Over the
next few months we will also be introducing technology tools to assist us in
optimizing your experience at Hotel Vermont.

So, here are some details about the guidance we will live by:

Employee and Guest Health:

  • All team members are screened at the beginning of each shift which
    includes a temperature check and completion of Vermont Department of
    Health questionnaire
  • All guests are required at the time of check in to complete a screening
    questionnaire/Certificate of Compliance from the Department of Health for
    every person in the party
  • Washing hands and use of hand sanitizer with hand sanitation stations
    throughout the hotel with strict schedule of hourly hand sanitation by all
    team members
  • Front of House Signage indicating physical distancing practices, hand
    cleaning and use of personal protective equipment
  • Back of House Signage for employees related to hand sanitation, uniforms, and proper use of personal protective equipment
  • Swift response and immediate reporting of any presumed cases of COVID-19 to the Vermont Department of Health

Cleaning Products and Protocols:

  • Use of EPA Approved disinfectants that meet CDC requirements
  • Public Spaces and Communal Areas are cleaned and disinfected multiple
    times per day with an emphasis on frequent contact with hard, on-porous
    surfaces
  • Guest Rooms cleaning protocols require that particular attention is paid to
    high-touch items
  • Linens, towels and laundry are washed in accordance with CDC guidelines
  • Guest Elevators will be cleaned multiple times per day with particular
    emphasis on frequent cleaning of buttons multiple times throughout the
    day
  • In the event of a presumptive case of COVID-19 the affected guest room
    shall be removed from service and quarantined and not returned to service
    until after professionally cleaned by a specialized cleaning service.
  • Food and Beverage service includes minimal in-person contact with initially
    mostly pre-packaged food being served. Once restaurant service is
    permitted distancing will be observed as well as use of facemasks by front
    of the house personnel and facemasks and gloves by all food production
    personnel. Minimal items will be placed on the table. There are no self
    service stations (coffee or buffets) following Vermont Department of Health
    requirements

Training:

  •  All employees receive COVID-19 safety and facilities protocols training
    following recommendations by the CDC, the Vermont Depart of Labor
    VOSHA and the Vermont Department of Health

Physical Distancing

  •  Following CDC guidelines guests are advised to practice physical
    distancing by standing at least six feet away from other groups or people
    not traveling with them, including any area where guests and staff queue.
    Such areas shall be clearly marked. Furniture is re-arranged to promote
    distancing (we apologize for these changes in décor but they are for
    everyone’s safety)
  • Guest rooms and housekeeping service: housekeeping staff will not enter
    rooms during a stay, unless specifically requested or approved by guest, or
    to comply with established safety protocols. Please note that many of the
    amenities usually offered in our guest rooms will not be available. Pillows, re-usable cups and glass ware, water bottles and all printed materials have been removed.
  • We are currently not offering car valet service or bell service. Should you need assistance with luggage please let us know at time of reservation. We will also not be able to offer luggage storage.
  • Meeting spaces: once group gatherings will be allowed arrangements will allow for proper physical distancing
  • Front Desk agents will practice distancing. Our front desk is outfitted with screens to support distancing while allowing personal interaction with guests. Queueing is discouraged. Upon arrival guests will be pre-assigned rooms and rooms will be pre-keyed, minimizing the length of contact. Health Compliance documents are completed at a separate station as guests enter the hotel.
  • Team members will practice physical distancing from guests and from each other

Finally, please know we are the same, caring people who have welcomed you
here before, or if you are staying with us for the first time: your health and safety
is important to us, as is providing you with a fun and relaxing time in Burlington.

Frequently Asked Questions (this list will expand as we get more and learn
more):

  •  I have heard a lot about quarantining, tell me more: as per guidance updated on May 15th, all guests arriving from outside of Vermont will be required to quarantine for 14 days. While this severely limits travel from out of state, the Vermont Agency of Commerce is working hard on developing updated guidance and we are hopeful that by the time June 15th comes we will be able to welcome out of state guests. While in-state travel will be allowed from May 22nd onwards, Hotel Vermont has decided to resume operations not until June 15th.
  • What about other regulations? Visitors will be required to complete a
    health questionnaire upon arrival.
  • Transportation: how do I get from the airport? The situation changes daily and we recommend visiting the Burlington airport website and learn about latest updates on ground transportation and other services
    https://www.btv.aero/
  • Eating and drinking, how about it? Good question! While as of today (May 15th ) only take out service is available we expect that outdoor dining
    options will open first in Burlington, hopefully by June 1 st with indoor dining  following with reduced capacity later. Once we open, the hotel will offer take out service at Juniper for breakfast as well as for drinks and as soon as outdoor dining is permitted we are excited to operate our new outdoor restaurant called “Brick” featuring wood fired flatbreads, grilled foods, lobster rolls and more in addition to beverage service.
  • Retail shops have opened on renowned Church Street, 2 blocks from the hotel, though with some restrictions local boutique and store keepers cant wait to see you.
  • What am going to do? Answer: lots! We will happily provide suggestions based on the timing of your visit as Burlington opens up more and more each week over the coming month. We are writing this as of May 15th and a lot will happen between now and June 15th and after, so please check back. We will update this section frequently as well as other parts of our website. Summer is our favorite time and with the lake only steps from our front door, opportunities are endless!
  • I made a reservations and pre-paid for my stay, and things change, what happens? Pre-paid, non-cancelable stays mostly relate to a special offer we have made, like cyber Monday or our Birthday celebration. We are in this together and we will get out of this together. Should you for any reason related to this COVID-19 crisis not be able to stay with us for your pre-paid stay, we will happily help you find an alternative date. Should, for any reason, the hotel have to cancel your reservation, you will receive a full refund, as well as you will have the option to select a different date, your choice.

Last updated: 15 May 2020

BE BACK SOON.