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Hotel Vermont

Health & Safety at Hotel Vermont

Friends of Hotel Vermont,

We have been so humbled and moved by the support and well wishes we have received during this challenging and unprecedented time. Our team at Hotel Vermont is thinking of you, and we hope that wherever you are, you are safe,
healthy, and surrounded by the people you love. As you prepare for travel we kindly ask you to review all travel guidance through The Vermont Agency of Commerce* Prior to your arrival, the state asks travelers to complete a Certificate of Complianc. This can be handed to our front desk upon arrival.

Please note Vermont requires all to wear a mask any time it is not possible to maintain a physical distance of at least six feet with others from outside their household, or in otherwise busy areas, this may include certain outdoor areas as well such as Church Street Marketplace. All hotel guests and visitors to the building are required to wear a mask while moving around in public spaces. Thank you for supporting the health and safety of our associates, our community and other travelers.

We know travel during this time brings up many questions. Please find our most asked questions below, including those related to making changes to reservations when needed.

We are taking this time to practice gratitude. To check in on our guests and valued team members, and to connect (from afar) with our resilient and strong Burlington and Vermont community.

Get excited and inspired for your trip to Vermont this fall: Hikes We Love, Nature Walks We Love, 14 Things to do this Fall in Burlington and so much more.

Our team of hospitality professionals is eager and ready to welcome you back. Hotel Vermont is a safe place to gather and celebrate the power of resilience and deep human connection.

Please join us at Brick, our outdoor kitchen & bar! Live locally? Make a reservation here.  We’re open Wednesday – Saturday 5 pm – 9 pm or book a table at Bleu Northeast Seafood next door at the Courtyard Marriott Wednesday – Saturday for dinner or weekend brunch outdoors.

We are all in this together and we are here for you.

We hope to see you before the summer is over!
Hotel Vermont

Preventative Health Measures and FAQ: 

The team at Hotel Vermont has taken great care in ensuring the safety and well being of our guests; in fact, it is our number one priority. We follow strict guidelines from the Vermont Department of Health, the CDC, VOSHA and guidelines provided by the American Hotel and Lodging Association’s “Safe Stay” program which exceed those of all three referenced agencies and are underwritten by industry leaders in the hotel industry.

We thank and very much appreciate our guests for supporting us in following these guidelines for the health and safety of yourself, our team, and our community.

We are acutely aware that these guidelines do not always agree with our standards of caring and personal hospitality but we can assure you that behind all of this lives the spirit of people who are fully dedicated to, and motivated by,
your wellbeing and a relaxing experience. So, don’t be afraid to ask!

So, here are some details about the guidance we will live by:

Our Team: 

  • All team members are screened at the beginning of each shift which includes a temperature check and completion of the Vermont Department of Health questionnaire
  • Washing hands and use of hand sanitizer with hand sanitation stations
    throughout the hotel with a strict schedule of hourly hand sanitation by all team members
  • Front of House Signage indicating physical distancing practices, hand cleaning and use of personal protective equipment
  • Back of House Signage for employees related to hand sanitation, uniforms, and proper use of personal protective equipment
  • Swift response and immediate reporting of any presumed cases of COVID-19 to the Vermont Department of Health
  • All employees receive COVID-19 safety and facilities protocols training following recommendations by the CDC, the Vermont Depart of Labor VOSHA and the Vermont Department of Health
  • Team members will practice physical distancing from guests and from each other

Prior to your arrival: 

  • You will receive an email with the most up to date information prior to your visit. This will include a certificate of compliance from the state’s Agency of Commerce and Community Development. This document reflects a mutually shared responsibility to keep you and Vermont safe and is to be completed prior to arrival.

During your stay:

  • Guests are required to wear a face mask when moving around in public areas (no mask required when seated in the lobby, restaurant etc.)
  • We are currently not offering car valet service or bell service. Should you need assistance with luggage please let us know at time of reservation. We will also not be able to offer luggage storage
  • Front Desk agents will practice distancing. Our front desk is outfitted with screens to support distancing while allowing personal interaction with guests. Queueing is discouraged. Upon arrival guests will be pre-assigned rooms and rooms will be pre-keyed, minimizing the length of contact
  • Following CDC guidelines, guests are advised to practice physical distancing by standing at least six feet away from other groups or people not traveling with them, including any area where guests and staff queue such areas shall be clearly marked. Furniture is re-arranged to promote distancing (we apologize for these changes in décor but they are for everyone’s safety)
  • Public Spaces and Communal Areas are cleaned and disinfected multiple times per day with an emphasis on frequent contact with hard, non-porous surfaces using EPA approved disinfectants.
  • Guest Elevators will be cleaned multiple times per day with a particular emphasis on frequent cleaning of buttons multiple times throughout the day
  • In the event of a presumptive case of COVID-19, the affected guest room shall be removed from service and quarantined and not returned to service until after professionally cleaned by a specialized cleaning service.
  • Luggage carts will be available and sanitized after each use

In Your Room:

  • Use of EPA Approved disinfectants that meet CDC requirements in rooms and throughout the hotel
  • Housekeeping staff will not enter rooms during a stay, unless specifically requested or approved by guest, or to comply with established safety protocols. Please note that many of the amenities usually offered in our guest rooms will not be available. Decorative pillows, re-usable cups and glassware, water bottles, and all printed materials have been removed.
  • Guest Rooms cleaning protocols require that particular attention is paid to high-touch items such as door handles, light switches, elevator buttons etc.
  • Linens, towels and laundry are washed and dried in accordance with CDC guidelines

Dining

  • Outdoor food and beverage service is provided at Brick, our outdoor dining facility – by reservation only.  Reserve a table here!  on Wednesday through Saturday nights. Tables are properly spaced for health and safety. Reservations are required, even if last minute; the state requires registration of all guests dining.
  • Guests are asked to wear a mask until seated at their assigned table
  • We do not offer indoor dining. However a limited take out menu (breakfast and lunch/dinner time snacks) and bar menu is available in Juniper and guests are invited to consume food or drinks on Juniper terrace adjacent to the restaurant or indoors at one of the restaurant tables (which have been re-organized to provide proper distancing), the lobby or in the privacy of your room.
  • Distancing will be observed as well as use of face masks by front of the house personnel and face masks and gloves by all food production personnel. Minimal items will be placed on the table.

Finally, please know we are the same, caring people who have welcomed you here before, or if you are staying with us for the first time: your health and safety is important to us, as is providing you with a fun and relaxing time in Burlington.

Frequently Asked Questions: 

  • Eating and drinking, how about it? Good question! Brick, our outdoor kitchen and bar serves food and drink on Wednesday-Saturday evenings, by reservation only. This includes wood-fired flatbreads, lobster rolls, salad and snacks, cocktails, wine and Vermont beer all on our outdoor patio. Juniper is open for grab-&-go breakfast as well as bar service for take out to enjoy on the terrace or in your room. Sitting at the bar is not available at this time.
  • Brick hours:
    • Wednesday – Saturday 5 pm – 9 pm
  • Juniper Hours:
    • Daily 8 am – 9 pm
  • Retail shops have opened on renowned Church Street, 2 blocks from the hotel, though with some restrictions local boutique and storekeepers can’t wait to see you. Face masks are required.
  • What am I going to do? Answer: lots! We will happily provide suggestions based on the timing of your visit as Burlington opens up more and more each week over the coming month. We will update this section frequently as well as other parts of our website. Summer is our favorite time and with the lake only steps from our front door, opportunities are endless! Check out our Explore section of our website to get inspired and excited to explore Burlington and the surrounding area.
  • I made a reservation and pre-paid for my stay, and things change, what happens? Pre-paid, non-cancelable stays mostly relate to a special offer we have made, like cyber Monday or our Birthday celebration. We are in this together and we will get out of this together. Should you for any reason related to this COVID-19 crisis not be able to stay with us for your pre-paid stay, we will happily help you find an alternative date. Should, for any reason, the hotel have to cancel your reservation, you will receive a full refund, as well as you will have the option to select a different date, your choice.

Last updated: September 27th 

SEE YOU SOON.